Privacy Policy
Privacy policy
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Retrofit Proposition Toolkit (RPT) is a partnership between:
- Energy Saving Trust Ltd, registered office: 223-231 Pentonville Road, London, England, N1 9NG, (company registration number 02622374),
- TrustMark (2005) Ltd, registered office: Arena Business Centre, The Square, Basing View, Basingstoke, Hampshire, England, RG21 4EB (company registration number: 05480144)
- Chimni Ltd, registered office: PO Box W12 9TF, 19 Emlyn Road, Stamford Brook, London, England, W12 9TF, (company registration number: 09479402)
The partnership is aimed at delivering a suite of innovative digital services to support financial institutions, local authorities, and technology providers in driving energy efficiency and sustainable retrofits.
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While each partner has their own privacy policy which can be found here: Energy Saving Trust Privacy Policy, here: TrustMark Privacy Policy, and here: Chimni Privacy Policy, for the purpose of the RPT website and the delivery of the services offered, the privacy policy information below will apply.
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When we collect information about you, we will tell you at least:
- who we are
- why we are collecting your information
- our legal basis for processing it
- what we will do with it
- if we will share it (and who we share it with)
Some of this may be provided to you through this privacy policy, which will be updated from time to time. We will always provide details of how to access our privacy policy.
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We might collect:
- Contact information (name, email address, phone number)
- Information about your interest in the RPT
Some of this information may, in some cases, be considered as not being personal data, eg information purely about your interest in the RPT.
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We will ask for your contact details so that we can:
- respond to requests, enquiries and complaints received from you
- contact you about services requested by you
- evaluate customer satisfaction and the success of any programmes we deliver and their impact on the environment
- keep our records up to date
- for audit purposes
We will ask for information about your interest in the RPT so that we can:
- provide information about services requested by you
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We will normally only collect information directly from you. We will ask you to provide information for instance, when you contact us by phone or email, submit a ‘contact us form’, or complete a survey.
If you ‘like’ or ‘follow’ any of our social media accounts (such as Facebook and Twitter) we will collect information about this (including any posts you ‘like’ or share). We will use this information to provide you with more personalised advertising and to understand how people are using the information we publish on social media. You can change your settings within your social media accounts to set how organisations can target advertising to you through them.
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We sometimes use other companies and organisations (third parties) to process personal information for us, eg we use third parties to maintain our IT systems.
Where we make use of third parties to process personal information, we will ensure that they have adequate security measures in place and that they comply with this privacy policy.
We share information, for analysis and reporting purposes, with government departments and bodies (including the devolved nations) that provide us with funding or have an interest in our activities.
We will also share information about you when we are required to so by law or if we have your permission to do so.
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We will only send you direct marketing information if you have agreed to receive this information when you provided your contact details, or when you have specifically asked us to send you direct marketing.
You have the right to stop us using information about you for direct marketing purposes. You can do this at any time even if you previously consented to receive direct marketing. If you wish to change your marketing settings, either select the link included in emails or contact us directly to let us know. We will change your setting as soon as we are able and at least within 28 days.
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We have implemented the following Google Analytics advertising features:
- Remarketing – this enables Energy Saving Trust to display advertising to visitors on our website as they move to other sites
- Display Network Impression Reporting – we can use this to understand the impact of adverts displayed on other sites. We will be able to see when someone views an advert elsewhere and then later visits Energy Saving Trust’s website
- Demographics and Interest Reporting – this allows us to obtain anonymous information about the users of our website. For example, we will be able to see how many visitors we had to our site in a particular age range. Find out more about how Google obtains this information
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If you have agreed to receive direct marketing from us via email, we may use social media platforms to provide you with our targeted energy advice and information. This is done by matching the contact details you have given us with the contact details you have also given to social media providers. You can find more information on how targeted advertising works and how you can adjust your settings by visiting the relevant social media platforms listed below:
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We will retain your information for seven years from the last active contact, unless we have a reason to keep it for longer.
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Under data protection law, you have rights with regards to the personal data we hold and use about you. Your rights are described in the guidance below. If you have any questions or concerns about how we use your personal information please contact our Data Protection Officer*. You can also find useful information on the Information Commissioner’s Office’s website.
*Data Protection Officer details for Energy Saving Trust:
Write to: Energy Saving Trust, 223-231 Pentonville Road, London, England, N1 9NG
Email: DataProtectionOfficer@est.org.uk
If you feel that we have not responded appropriately to any requests to use your rights you have the right to complain to the Information Commissioner’s Office (as detailed above).
For any request relating to your information we will ask for proof of identity to make sure we are talking to the right person, and to avoid disclosing information that belongs to another person. This may be done through asking questions (such as your address, telephone number, email address and reference number, should you have one) or sometimes we might ask for other evidence.
At any point while we are in possession of, or processing your personal data, you have the following rights:
- Right of access – you have the right to request a copy of the information that we hold about you.
- Right of rectification – you have the right to correct data that we hold about you that is inaccurate or incomplete.
- Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
- Right to restriction of processing – where certain conditions apply you have the right to restrict the processing.
- Right of portability – you have the right to have the data we hold about you transferred to another organisation.
- Right to object – you have the right to object to certain types of processing such as direct marketing.
- Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that we refuse your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge.
At your request, we can confirm what information we hold about you and how it is processed.
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You can read our cookie policy here.
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We regularly review our privacy policy to keep it up to date. Any changes that we make will be posted on our website.
This privacy policy was last updated on 17 March 2025.